A fair way to change your mind.

1. 30-day money-back guarantee

If your first paid purchase of a 50lution Commerce Assistant subscription is not right for you, you may request a full refund within 30 calendar days of that purchase. This guarantee applies once per customer and Shopware installation. You do not need to provide a reason, although feedback helps us improve.

When a refund is approved, access associated with the refunded subscription may end immediately. This guarantee is in addition to any non-waivable rights you have under applicable law.

2. Free trials

A cardless free trial does not create a charge and therefore has nothing to refund. It ends automatically unless you separately purchase a subscription. If you start a trial through Paddle with a payment method, the checkout shows the conversion date and recurring price. Cancel before that date to prevent the first charge.

A free trial is normally limited to one per Shopware installation. Cancelling or disconnecting an installation does not create another trial entitlement.

3. Renewals and other refund requests

Subscriptions renew automatically until cancelled. You can see the next billing date and cancel from Plan & billing. Cancellation normally stops the next renewal and does not retroactively refund the current period.

The 30-day guarantee above covers the first paid purchase, not later renewals. We may nevertheless approve a full or partial refund for an accidental renewal, duplicate charge, prolonged service failure or other exceptional circumstance. Contact us promptly—preferably within 14 days of the charge—and include the transaction details. We do not grant refunds merely because an account, store connection or included capacity was unused.

If applicable law requires a refund, cancellation right or other remedy beyond this policy, that law prevails.

4. How to request a refund

Paddle.com is the Merchant of Record for our orders and handles returns and payment-related buyer support. We aim to acknowledge requests sent directly to 50lution within two business days. Paddle makes the final payment-system processing decision and may issue a refund when required by law, payment-scheme rules or its buyer terms.

• Use Paddle Buyer Support, or email [email protected].
• Provide the purchase email address, transaction or invoice number, Shopware installation name and the reason if you wish to share it.
• Do not send complete payment-card details. Paddle may ask for information needed to locate and verify the transaction.

5. Refund timing and method

Approved refunds are returned through Paddle to the original payment method where possible. Processing time depends on the method and financial institution. Card refunds typically appear within three to five working days after processing; PayPal and other methods may differ. Currency conversion or bank fees charged independently by your provider may not be recoverable from 50lution.

If a subscription change created a customer credit, Paddle may adjust that credit when processing the refund. A refund does not affect any separate amounts you owe for another subscription or installation.

6. Chargebacks and disputes

Please contact Paddle or 50lution before initiating a chargeback so we can investigate and try to resolve the issue quickly. This does not restrict any legal right to dispute an unauthorised or incorrect charge. Fraudulent refund requests or chargeback abuse may result in suspension or termination of access.

7. Changes and contact

We may update this policy for future purchases. The version in effect on the transaction date applies to that transaction unless a later version is more favourable or applicable law requires otherwise. Material changes will not reduce an existing refund right retroactively.

Questions may be sent to [email protected] or 50LUTION COMPANY LIMITED, 28 Thanh Luong 20, Da Nang, Viet Nam.